Jim Ellis Collision Center

"...amazing job handling my claim!"

Paul and Brent both did an amazing job handling my claim! I was impressed everytime I spoke with them and they were on top of the situation with State Farm and sub-contractors alike. Often they would call me just to give me updates or to make sure things were continuing to move smoothly. They listened to my concerns and addressed them all, while being honest and up-front with me about the entire process. I would highly recommend Jim Ellis Collision Center to anyone!!

Dr. Drew Kohlhorst,

"You get the best customer service and best quality workmanship"

 "Brent was great to work with and answered all of my questions. He made sure I left happy. Great, seamless work by the body and paint shop. That is why I brought my vehicle to Jim Ellis. To get the best customer service and best quality workmanship. He made sure the delivery date was met and when I asked for additional services, he went out of his way to make sure the work was done. He was very professional and courteous. He is a great asset to your company."

Jeremy Keever,

"...above expectations"

"Brent was very kind and helpful throughout the entire process, getting my car back to me sooner than expected and keeping in constant contact with me to keep me updated of any changes. Other than the expense (and the accident itself, of course), it was a great experience. I would recommend anyone to go there especially if they drive a VW. Regards"

Tisa Spinelli,

"....Great staff, great attitiudes"

"Everyone was super nice. They made an unhappy happening somewhat better by their attitudes and helpfulness. You have a great staff. I believe the service provider was Brent. I am not sure, as we talked by phone only, but he was very helpful and also the young lady who set up the appointment. Thank you."

Mabel Standridge,

"...Earned my business for life"

"Working with Darron Whitman and the other staff at Jim Ellis Collision was a GREAT experience. The professionalism and dedication to making sure the repairs to my Silverado were done correctly far exceeded what I had expected. I purchased my truck from Jim Ellis, and I chose to have the repair work done with the organization because of the quality of the experience I had at the time of purchase. I will recommend your dealership and collision center to anyone that is in need of your services and guarantee that you have earned my business for life. Thanks again for a job well done."

Josh Warthman,

"...Thoroughly impressed with service"

I was thoroughly impressed with the service I received at Jim Ellis. Working in Alpharetta and living in Atlanta, my schedule is very busy. Brent and the staff created a seamless process for me that fit into my crazy work week, including the added bonus of getting my car serviced while it was in the shop. Brent set clear expectations about the turnaround time and process, and he followed up with me through out the week so I was always in the loop on how the repairs were progressing. He also managed the 3rd party insurance agency covering the expenses so I did not have to. The car was actually delivered a day ahead of schedule."

Claire Brimmer,

"...A very positive experience"

"While my clasic 1988 10th Aniversary Mazda RX7 that I bought from Jim Ellis in Marietta brand new in 1988 had only 72,000 miles on the odo meter it was unfortunately declared a total loss by the insurance company. Your employees were very helpful in explaining the damage and their own take on the estimate and allowed me to move the car inside the closed fence even after the office was closed. All in all a very positive experience from your staff and I would surely recommend them for repairs in the future."

Cor Tadema,

"....I never felt as if I was insignificant"

"Gabe was wonderful. He kept me informed regarding my vehicle every step of the way. He is one of Jim Ellis best assets.Very responsive and supportive.My car looks great. The collision center went beyond the exterior, but really assessed the car for non-visible damanges.Gab has amazing customer service skills. I chat with someone at the Collison center, but I do not recall his name, but I find him kind, knowledgeable and supportive. I never felt as if I was insignificant. "

Donna Gee,

".......Worked his hardest in getting the car ready"

"Gabe was great. He helped so much the day of the wreck. Not only did he transport my car to the right place, he even got right in to make sure we got everything out. He called every week to update me on the status. He is very courteous and worked his hardest in getting the car ready in a timely manner."

Ashley Fischer,

"....Customer service compels a customer to return"

It is service and most importantly customer service that compels a customer to return. Not sure if Jim Ellis places their employees through a customer service training program, but Josh was excellent! He really took care of me. He was honest, friendly, personable and I pretty much felt that my issues and concerns were his issues and concerns. He kept me updated, returned my phone calls, had a great attitude etc.... he made a not so pleasant experience tolerable. Hope you continue to employ people with Josh's disposition. Thanks!

Sonia Young,

"....The service and attention were outstanding"

I had just purchased my vehicle six days before from Jim Ellis Audi when it got rear-ended. The service and attention when I bought my vehicle were outstanding (Sasha Landy did a terrific job!). So imagine my disappointment when I got hit. I called the service center who referred me to Gabriel and your collision center. I called right away, but your service guy  had already called to let Gabriel know - so he was already expecting my call within minutes! I got regular updates from Gabriel as to the status of my vehicle. He also arranged to call Hertz and have them pick me up so I wouldn't have to worry about a thing!

Wendy Fletcher,

".....I will be an advocate for this center"

I belive that at the end of the day it is people who give enterprises a competitive advantage. I can't stress enough the quality of customer service that Josh and Roger provided to me and feel I have an obligation to make the mgmt team/executive team of Jim Ellis aware of this. As I previously stated, when I came to pick up my truck, there were a couple of minor items that had not been addressed on my vehicle. Either of these gentleman could have made it difficult for me to have these items addressed. Instead, both took the time to speak with me, trust that I was being honest in my concern and address those concerns. I'm not sure how long either individual has worked for this facility but they are both valuable asset and I hope are recognized as such by the firm. I will also recommend others to this collision center. In the world of business, the craftmanship for fixing a car is almost a commodity. The difference between two firms is the ability to gain a customer's trust and confidence. Both Josh and Roger were able to do this for me and because of this, I will be an advocate for this center.

Marc Koretzky,

".....Josh went above and beyond"

Josh was amazing! He was so pleasant over the phone and very responsive with email. My car was hit and another insurance company was paying for the repairs. Josh went above and beyond to help me with this situation. He even had the rental car company come and pick up my rental car when I went to retrieve my car. That was such a help!

Katy Colvin,